Course Duration:  Two Days

Primary Target Audience

This course will suit candidates who are either already working in a client contact role and wish to improve their knowledge of the area or those candidates who wish to commence in a role that involves client contact ,  and need to learn about the various aspects of building ongoing, client relationships.

 

Course Objective

To teach how you establish, maintain and improve client and customer relationships to drive business development and the achievement of all key business objectives.  The trainee will demonstrate that they adequately understand all the key aspects of forming, developing and maintaining business relationships.

 

Learning Objectives

• How to initiate interpersonal communication with clients and prospects
• Understand the various behavioural styles a person may have
• Appreciate the importance of verbal and non verbal, active listening
• The use of high gain questions to uncover needs, preferences and expectations
• Potential barriers to effective communication and how they can be effectively overcome
• Establish client relationship strategies
• Strategies to effectively help build customer loyalty
• Establishing high levels of client care and service standards

 

Pricing

$1100

Enroll in This Course Now

Please note all prices exclude 10% Sales Tax.

 

If you are interested in doing this unit, call now for more information on our nationally accredited two day course.  Speak directly to Daniele Lima on:  (03) 95768486 or 0413297617 to discuss, costs, venues and training dates.